Return & Refund Policy
At Golden Thread Fashion Boutique, customer satisfaction is our priority. We take great care to ensure the quality of our products. Please read the following policy carefully before making a purchase.
1. Eligibility for Returns
Returns or exchanges are accepted only if:
- The product is unused, unwashed, and in original condition
- Original tags, labels, and packaging are intact
- The request is raised within the permitted return period as communicated at the time of purchase
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Innerwear (bras, panties)
- Items marked as “Final Sale” or “Non-Returnable”
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately with supporting images. After verification, we will arrange a replacement or refund as applicable.
4. Exchange Policy
Exchanges are subject to product availability. If the requested exchange item is unavailable, customers may choose an alternative product or opt for store credit.
5. Refund Process
- Approved refunds will be processed through the original mode of payment or as store credit, as applicable.
- Refund processing times may vary depending on the payment method and bank policies.
6. Shipping Charges
Shipping and handling charges are non-refundable unless the return is due to an error from Golden Thread Fashion Boutique.
7. Store Purchases
Returns and exchanges for in-store purchases must be made at the original store location along with the purchase bill.
8. Online Purchases
For online orders, return requests must be initiated by contacting our customer support team before sending the product back.
9. Right to Refuse
Golden Thread Fashion Boutique reserves the right to refuse returns or refunds if the product does not meet the policy conditions.
10. Contact Us
For return, exchange, or refund assistance, please reach out to us through our official communication channels. Our team will be happy to assist you.
